Privacy Policy
Compliant with Law No. 2024/017 of December 23, 2024 governing personal data protection in Cameroon, and Law No. 2010/012 relating to cybersecurity. Last updated: May 2026 — Statutory compliance deadline: June 23, 2026.
Who We Are and Why This Policy Matters
Generalia Assurances SARL (hereinafter “Generalia”), headquartered at Bonanjo, 78 Rue Joss, Douala, is the data controller for personal data collected through the website generalia-assurances.com.
As an insurance broker governed by the CIMA Code, we process personal data—sometimes sensitive (financial, professional, and where applicable health data)—in connection with preparing and managing your insurance contracts. We are committed to processing this data with the highest rigor in strict compliance with Cameroonian law.
Core Principle: we collect only the data strictly necessary to fulfill each purpose (data minimization principle), and we never use it for purposes other than those described in this policy without your explicit consent.
Data Collected by Form
The Generalia Assurances website features 5 active data collection forms. Below you will find for each form: the exact processing purpose, collected data fields, legal basis, and retention period.
Contact Form
Processing an information request, complaint, or partnership inquiry.
- First and Last Name
- Business Email
- Phone Number
- WhatsApp (optional)
- Company (optional)
- Subject of Inquiry
- Message
Consent of the data subject (explicitly checked consent box).
24 months from the date of form submission.
Appointment Booking Form
Scheduling a personalized consultation with a Generalia Assurances SARL advisor.
- First and Last Name
- Business Email
- Phone / WhatsApp
- Appointment Purpose
- Meeting Format (phone, video call, in-person)
- Preferred Date
- Preferred Time Slot
- Additional Notes (optional)
Consent of the data subject.
24 months from the appointment date.
Insurance Proposal Form (FPA / Quote Request)
Drafting a tailored insurance proposal for corporate and individual clients.
- Client Type (Corporate / Individual)
- Corporate Name or Full Name
- Unique Tax Identifier (NIU), for companies
- Industry Sector
- Address and P.O. Box
- Primary Contact Name and Title
- Business Email
- Phone Number
- Preferred Contact Channel
- Annual Revenue (for companies)
- Payroll (for companies)
- Permanent and Temporary Headcount
- Detailed Activity Description
- Specific Risk Information (hazardous equipment, subcontractors, external operations)
- Requested Insurance Coverages
- Existing Insurance Policies
- Attached Documents (financial statements, certificates, plans, etc.)
- Urgency Level and Estimated Budget
- Electronic Signature of the Declarant
Legitimate interest (pre-contractual) and explicit consent upon signature.
5 years from submission, or 10 years if an insurance policy is bound.
Newsletter Subscription Form
Sending the Generalia Assurances newsletter (news, guides, advisory insights).
- Email Address
- Topics of Interest (optional): Corporate Insurance, Personal Insurance, Regulatory Updates, Guides & Advisory
Explicit consent (unchecked opt-in box).
Until subscriber opt-out. Deletion within 30 days after unsubscribing.
Client Satisfaction Survey
Measuring perceived service quality and driving continuous improvement.
- Satisfaction rating responses
- Open-ended suggestions
- Full Name (optional)
- Email (optional)
- Policy Number (optional)
Legitimate interest of Generalia Assurances in improving service quality.
36 months from submission, in anonymized form.
Data Recipients
Generalia Assurances SARL never sells, rents, or transfers your personal data to third parties for commercial marketing purposes.
Your data may be shared strictly to the extent necessary to fulfill the processing purpose with the following categories of recipients:
Data Security
In accordance with Law No. 2010/012 relating to cybersecurity and cybercrime in Cameroon, Generalia Assurances implements appropriate technical and organizational measures to ensure a level of security matched to the risk, including:
Encryption in Transit
All communications between your browser and our servers are encrypted via HTTPS (TLS 1.3).
Restricted Access
Only authorized team members have access to your data, strictly on a least-privilege basis.
Secure Hosting
The website is hosted on enterprise infrastructure with 99.9% uptime guarantees and automated daily backups.
Access Audit Trails
All access to sensitive data is logged to enable anomaly detection.
Your Rights (Law No. 2024/017)
Under Law No. 2024/017 of December 23, 2024, you hold the following rights over your personal data. You may exercise them at any time free of charge by contacting our Data Protection Officer (DPO).
Data Protection Officer (DPO) Contact
Email : dpo@generalia-assurances.com
Mail : Generalia Assurances SARL, DPO, Bonanjo, 78 Rue Joss, BP 5192 Douala, Cameroun
We commit to responding to any request within a maximum of 30 days of receipt. If you are not satisfied with our response, you may contact the competent data protection authority in Cameroon.
Cookies and Trackers
Our website uses cookies and similar technologies. A cookie is a small text file stored on your device (computer, smartphone) when you visit.
Changes to This Policy
Generalia Assurances reserves the right to amend this Privacy Policy at any time, in particular to comply with new applicable legislation or regulations. The applicable version is the one published on this page on the date of your visit.
In the event of a material change affecting your rights, you will be notified by email (if you hold an account or subscribe to our newsletter) at least 15 days before the new provisions take effect.